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Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this website or via email. It also outlines information on our use of cookies.

1. Information we collect

In operating our website we may collect and process the following data about you:

1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our website, such as when you make an enquiry about one of our services, or make a donation to us.

1.3 Information provided to us when you communicate with us for any reason.

2. Use of cookies

Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse a website.

Our cookies help us:

  •         Make our website work as you would expect
  •         Remember your settings during and between visits
  •         Improve the speed/security of the site
  •         Personalise our site to you to help you get what you need faster
  •         Continuously improve our website for you

We do not use cookies to:

  •        Collect any personally identifiable information
  •        Collect any sensitive information
  •        Pass data to advertising networks
  •        Pass personally identifiable data to third parties

List of cookies

Google Analytics: This allows us to collect anonymous information about how visitors use the website. For example, information on which pages on the site have been visited, and the length of time spent on each page. This information enables us to improve the website for future visitors.

Session: Session cookies enable us to keep track of your movement from page to page so you do not get asked for the same information you have already given to the site. This allows you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit.

CQC Widget: This cookie forms part of a widget provided by the Care Quality Commission, which is the independent regulator of all health and social care services in England. The widget displays the result of our service’s most recent CQC inspection and provides a link through to the record of the inspection on the regulator’s website.

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our website.

3. Use of your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1 To provide you with information requested from us, relating to our services

3.2 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

3.3 We will not pass your information on to any third parties

4. Storing your personal data

4.1 We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

4.2 Data that is provided to us is stored on our secure servers. Details relating to any   transactions entered into on our site will be encrypted to ensure its safety.

5. Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

6. Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at

If you prefer to write to us then our contact address is Livability, 6 Mitre Passage, London, SE10 0ER